About Evolve FM

About Evolve FM

Our History

JLL and PSG Holdings joined together in 2015 to create a new and exciting offering in the Australian facilities management industry, Evolve FM. This partnership has been forged based on a shared vision of creating a commercial framework that will enable the delivery of social initiatives to be delivered that positively change the lives of both Indigenous and non- Indigenous people.

Our Vision

Creating Equity through Opportunity. 

Our Mission

Providing business and employment opportunities for Indigenous Australians through the delivery of quality property services.

Our Values

Trust : honest, fair, authentic and respectful
Creative : curious, open, knowledgeable and ambitious
Commitment : excellence in all we do
Care : for each other, our clients and our community

“The emergence of Evolve FM as a significant player in the property and facilities management outsourcing market is testament to the growing maturity of the Indigenous business sector. They have demonstrated that it is possible to successfully take on mainstream competitors whilst also achieving high levels of both Indigenous employment and use of Indigenous business partners. They are an example for other Indigenous business to follow.”

Laura Berry

CEO, Supply Nation

What makes us different?

Evolve FM is committed to providing our services in a way that not only maximises value for money but also provides wider economic benefits for the Australian Community.     

Supporting Indigenous business and communities

With Evolve FM, every dollar spent with Indigenous business creates $4.41 of economic and social value in the Indigenous community. While many organisations point to their policies in this area, Evolve FM points to their experience: over 25% of our directly employed staff are Indigenous, and over 40% of our current contracted spend i.e. trades used to deliver services on sites, is with Indigenous owned businesses, and this is likely to increase as current procurement strategies are rolled out on our existing contracts 

Indigenous heritage

Evolve FM is part of PSG Holdings – a 100% Indigenous-owned construction and services company, and one of Australia’s leading Indigenous businesses, with over 160 staff and around 20% Indigenous employment. Founders and coowners, cousins 

Troy Rugless and Shane Jacobs – proud Australians with Wiradjuri, Torres Strait Islander and European heritage – formed PSGH to lead the way for Indigenous businesses and give something back to their people.  

Partnership Global Property Experts

As a small company we are nimble, agile and will be responsive to our client’s needs. Clients have direct daily access to the ultimate decision makers in the companywithout having to cut through layers of bureaucracy. As part of our Joint Venture arrangementsEvolve FM has access to JLL’s significant property related services infrastructure including its Centres of Excellenceaccess to best in class systems and processes, the latest technology and 24/7 helpdesk support for our client.     

Diversity in delivery

In stark contrast to the male dominated property and FM industries, 70% of Evolve FM’s staff are female, and are represented at all levels. Our executive team is 100% female. Over 25% of our directly employed staff are Indigenous, and we offer various entry level programs for Indigenous trainees. Employees originate from a large variety of Indigenous people, covering the length and breadth of Australia and the Torres Strait Islands. Outside this our employee base is made up of all walks of life and different parts of the globe.

We have imbedded effective frameworks to support, develop, and retain Indigenous employees and broader diversity groups within Evolve FM. We aim to address barriers faced by employees and ensure that a great workplace culture is maintained. A strong commitment to work-life balance is also a key component of our corporate culture along with our performance and talent management, recognition, remuneration and reward, workforce and succession planning, training and development and long term career management programs 

Joint Venture Partners

Evolve FM is an incorporated Joint Venture company, owned by 100% Indigenous-owned company Pacific Services Group Holdings (PSGH) – the majority owner – and global property leader JLL. 

PSG Holdings

PSGH is a 100% Indigenous-owned construction and services company, and one of Australia’s leading Indigenous businesses, with over 160 staff and around 20% Indigenous employment.  Founders and co-owners, cousins Troy Rugless and Shane Jacobs – proud Australians with Wiradjuri, Torres Strait Islander and European heritage – formed PSGH to lead the way for Indigenous businesses and give something back to their people. 

With a vision of “A successful Australian Indigenous company achieving Reconciliation through business”, Troy, Shane and the team have built PSGH through hard work, commitment to excellence, and outstanding customer service. Along the way, PSGH has invested in quality people, systems, and processes to ensure the company can compete at the highest level.  www.psgholdings.com.au 


Evolve FM’s minority owner, JLL, is a global professional services and investment management firm offering specialised real estate services to clients seeking increased value by owning, occupying, and investing in real estate. JLL is a Fortune 500 company with annual revenue of AUD$21 billion in 2020, operations in over 80 countries and a global workforce of over 91,000 as of December 31, 2020. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. 

JLL provide management and real estate outsourcing services for a property portfolio of 4.6 billion square feet, or 427 million square meters. Their investment management business, LaSalle Investment Management, has AUD88.8 billion of real estate assets under management.  

In the Asia Pacific region (APAC), JLL has 60 years of experience, with over 42,000 employees operating in 80 offices in 16 countries and 177 cities JLL were the first global commercial property firm to establish an Australian presence in 1958 and currently employ approximately 3,000 employees – with over 1000 in integrated facilities management – throughout JLL’s offices and on clients’ sites across the country.  

Their IFM business manages over 43 million sqm or 463 million sq. ft. of space for more than 380 clients in APAC supported and delivered by over 14,800 FM professionals, in their offices and seconded to their clients’ sites. In IFM in Australia, JLL manage over 10.66 million sqm of space across 38,000 Australian sites for more than 220 corporate clients. www.jll.com.au